Cancellation policy

 

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods, if you have ordered several goods within the framework of a uniform order and which are delivered separately

In order to exercise your right of withdrawal, you must inform us Matema KG, Neuheimstattweg 34, 36100 Petersberg, Germany, telephone: 0176/23172204, e-mail: kontakt@matemadesign.de by means of a clear statement (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached model revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

 

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund.

We may refuse to make a refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to Matema KG, Neuheimstattweg 34, 36100 Petersberg, Germany, without delay and in any case within fourteen days at the latest from the day you inform us of the cancellation of this contract. The deadline is met if you send the goods before the end of the fourteen-day period.

We shall bear the costs of returning goods that can be sent by parcel post. You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

The right of revocation does not apply to contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

 

Sample revocation form

You can also use our sample revocation form. You can find it here:

Revocation form